TERMS AND CONDITIONS

Returns and Refunds

Offering a smooth and hassle-free experience to you is our top priority. If for some reason you are not completely satisfied with the product(s) you've received, we are happy to accept returns and issue refunds/replacements. Please read the information on this page for guidance and instructions on returning your products.

How do I know if an item is eligible for return?

We offer a 2-day no-questions-asked return policy, i.e., you can place return request for a product within 2 calendar days of receiving it, so long as the returned products are unused, unwashed, and have all their original packaging and tags intact.

However, there are certain exceptions to this policy wherein we will not be able to process a return and refund your money:

  • Any returned item that is received in damaged condition, or with parts missing, or is not in its original condition.
  • Any item where the return request is initiated more than 2 days after delivery
  • Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
  • Certain products for which the product page explicitly states as "Final Sale". We recommend you read the product-specific return policy on each product's page on our website.

What if I receive a damaged product?

We are committed to ensuring that your products reach you safely and securely. However, in the rare event that you a received a damaged or incorrect product, please send us an email with supporting images and we will set things right. Please mention your order number when you reach out to us.

What about the refundable amount?

You will receive a cheque/online bank transfer for the refundable amount. Please send us your bank details along with your refund request

How long will it take to process my return?

It usually takes 20-25 working days for you to receive a replacement product or a refund.